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TinyDeal Co. Limited
Our office hour is from Monday to Saturday.
The live chat customer service is provided on a 7x24 basis. We will response to your emails within 24 hours during weekdays. The turnaround time can take up to 48 hours during weekends, delay may also caused by time zone differences. Please also check both of your inbox and Spam/junk folders in your TinyDeal email accounts when you expecting an acknowledgement. We wish you enjoy shopping via tinydeal.com
Pre-Sale
Any doubts about product functions, features, inventory and so on.After-Sale
Any after-sale issues like logistics, item replacement and so on.Please select your question type:
- Change shipping address unshipped orders only
- Cancel unshipped items for refund or change models
- ⑤ Technical or usage questions problems of website or something else
- ④ Payment issue including payment failed,not get refund, verified account and so on
If the FAQ couldn't solve the problem, please start online chat or send message to us.
Please choose one of the recent orders to continue.
If all the orders above are not you want, you can put your own number here.
Please select your question type:
- ① Undelivered order 30 days after shipment
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② Broken or Defective items received
In this case, please kindly provide us with proofs as below:
1) Photos of the front and back of the TD packaging envelope or box
2) The photos of the Custom Declaration Form, the PO number of the item (http://downloads.tinydeal.com/PO-number.jpg)
3) The photos, video link or screenshot showing the mal-function of the DOA item(s) -
③ Wrong or Less Items received
Please kindly provide us with proofs as below:
1) Photos of the front and back of the TD packaging envelope or box
2) The photos of the Custom Declaration Form, PO number of the item (http://downloads.tinydeal.com/PO-number.jpg)
3) The photos of the incorrect item(s)
If the FAQ couldn't solve the problem, please send message to us.
For years tinydeal.com has been serving the needs of each and every customer who logs onto our web site. Customer
service is the most important aspect of our business, and we want to be there whenever and wherever you need us.
If at any time you need advice, clarification or any additional information about a product we sell, a service we
offer or experience any problem whatsoever with our company, we want to hear from you.
Thanks for shopping with us!
Contact Address:
031-111, ShenNanZhong YouJu, ShenZhen,
GuangDong 518031 CHINA
8/f,CNT COMM BLDG,302 QUEEN'S RD CENTRAL,HK
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