We suggest you do not copy song from the CD directly. You can use the Window media player or Real Player to copy the songs first, then download them to the player.
When you open the window media player you will come to the main menu. And choose the 3th icon (copy songs from CD) on the left side of the menu and you can choose the songs you want to copy, then locate them to the player.
Any other questions please feel free to contact us on https://help.tinydeal.com/contact-us. And we would answer you within 24 hours.
Have a nice day!