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Return Policy

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Answer:
  • Welcome to TinyDeal.
    Your purchase is eligible for return when it is:
    Defective Item: https://help.tinydeal.com/faq/detail/496
    Incorrect Item Received: https://help.tinydeal.com/faq/detail/497
    DOA (Dead on Arrival) Item: https://help.tinydeal.com/faq/detail/495

    Any orders that are unused, unopened or defective within 5 calendar days after delivered can be returned.
    We do not accept returns of items which are based on limitations in the software.

    NOTE:
    A.Customers should take responsibility for the postage to return and resend again. It will just cost you 5USD if you send back by normal post.
    Please contact with your post office directly to confirm this and do not look the postage information from internet. The information on the internet may be not updated sometimes. We really don’t want our customer to hold a faulty item.
    B.All customers should contact us by Customer Service first. TD will not be responsible for returned item(s) without notifying us in advance.
    C.Please use the cheapest way to ship the item(s) back. If the customer returns the product via DHL, EMS, UPS and FedEx express without notifying us, he must be responsible for all the consequences such as tax we pay to get it back. And express courier services such as DHL, EMS, UPS and FedEx etc. are NOT eligible for return shipping cost reimbursement

    [*] Definition of delivery date: The delivery date is displayed on the courier’s tracking site. For orders that do not have online delivery dates provided by the courier, the delivery date is assumed to be 45 calendar days after shipment.

    Any questions please contact us by Customer Service Express: https://help.tinydeal.com/contact-us
    Thanks!

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