Why our clients need to pay for the extra DHL postage?
Thanks for supporting Tinydeal.
According to the relevant policy of DHL, our system upgraded the express fee of remote areas. When your payment enters our system, it will have a test for the delivery address. If the address belongs to the remote area, our system will contact you by an email for the extra payment. Then when you reply the email, you can choose to pay for the extra cost or change the way to air mail post. If you choose the second option, the postage of DHL you paid before will be refunded to you after we send the package.
We are sorry for this problem to you, but we still appreciate your support to our work.
How to confirm whether your delivery address is in the list of remote area or not, please have a check of this link: http://raslist.dhl.com/jsp/first.jsp.
You can enter the zip code or English city name to have a check.
Any questions please contact us by Customer Service Express: https://help.tinydeal.com/contact-us.
And we will try our best to give you reply soon.
Have a nice day!