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How to upload a video of a defective item?

Question:
Answer:
  • If your product turns out to be defective and pictures can’t show the problem, please make a video to show us the problem. You can upload a video to https://www.wetransfer.com/.

    There are two ways to share your files: enter emails to transfer files or grab a download link.

    Please choose to create a download link.

    Do not enter emails to transfer because the email WeTransfer sends will be rejected by our system.

    The size of the file can be as large as 50MB. Please try not to exceed this limit for our convenience.

     

    1. Add files and choose to create a download link:

     

     

    2. Click”Transfer”:

     

     

    3. Copy the link and reply to our email communications directly, or send the link to us via https://help.tinydeal.com/contact-us

     

     

    We will check the problem and reply after we receive the video.

     

    Any other questions, please feel free to contact us on https://help.tinydeal.com/contact-us. And we will answer you within 24 hours.

    Thank you for your cooperation.

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