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I received less items than I ordered

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  • Thanks for your support to TinyDeal.

    If you received less items than you ordered, please contact us via our Customer Service and provide us with the required pictures to show the mistake.
    To complete the process, we need the following required documents:

    1. Both sides of custom declaration form. (Example: http://downloads.tinydeal.com/packaging.jpg)

    2. A picture of all the items you received including their original packages and the actual weight of the package you received (you can put all the items on a scale, an take a picture of it to show the weight of them——Important)

    3. If there is one or a few accessories of the item missing, please display this item with all the accessories and PO number we marked on the product or on the package box in one picture.
    Please also tell us if the package is intact or not on delivery.

    You can follow the steps below to upload the documents:
    1. Sign in with your TinyDeal account on https://my.tinydeal.com/
    2. Go to https://help.tinydeal.com/contact-us
    3. Select the Order Number
    4. Select the Type of Email: Broken or Wrong or Less Items received
    5. Upload the documents and the message.

    It may take us 3 to 5 business days to process the information you uploaded and we will keep in touch with you.
    After we confirm the problem, we can discuss about the further solution.

    Note:
    A. For package sent with a tracking number, if you received less items than you ordered, you should come to complain with us within 5 days you got it. Or we would not handle your problem any more
    B. For package sent without a tracking number, if you received less items than you ordered, you should come to complain with us within 45 days from the day we sent it. Or we would not handle your problem any more.

    Any questions please contact us by Customer Service: https://help.tinydeal.com/contact-us
    Thanks!

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